Frequently Asked Questions for LineDesk
Find answers to the most common questions about how to Line Desk simplifies task and request management.
Getting Started with LineDesk
Learn the basics to get started with Line Desk. This section provides quick instructions for creating tickets, monitoring status, and daily management of the platform.
To log in, visit the platform through your browser, enter your username and password, and click "Log In."
Click on the menu at Tickets, then select the option "Create New Ticket." Fill in the details such as description, category, and priority, and save the changes.
Use the Ticket Calendar, where you can view the status and progress of all open tickets.
The ticket is automatically logged into the system, assigned to a responsible person, and its status can be tracked until resolution.
Go to Settings in your profile and select the "Change Password" option. Follow the instructions to save a new password.
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Yes, you can use the filtering option in Ticketswhere you can select specific categories, priority, or their status.
Go to the Reports menu and select the category for which you want a report (e.g., Tickets or Assets). You can customize the reports by time and type of incident.
Yes, when creating or updating a ticket, you can assign priorities such as "Urgent," "Medium," or "Normal."
Through the Assets menu, you can create new categories, add assets, and update their status. You can also manage their locations and actions.
Yes, LineDesk supports automation through defined parameters, such as updating ticket statuses and notifications for incidents.
Comprehensive support for you
Get the help you need for any technical issues. The Support Center is here to provide guidance, data recovery, and assistance in customizing the platform to meet your needs.
You can contact the support team via email at [email protected] or through the The Support Center menu on the platform.
Yes, LineDesk has the functionality to recover deleted data. Go to Settings and select the "Data Recovery" option.
Yes, LineDesk has the functionality to recover deleted data. Go to Settings and select the "Data Recovery" option.
LineDesk offers manuals and tutorial videos in the The Support Center, and you can also request a training session with our team.
Yes, you can contact support for specific customizations based on your company's needs. Simply submit a request through The Support Center.