{"id":21169,"date":"2023-09-28T12:07:24","date_gmt":"2023-09-28T12:07:24","guid":{"rendered":"https:\/\/sierra.keydesign.xyz\/crm\/?page_id=21169"},"modified":"2025-04-01T08:34:05","modified_gmt":"2025-04-01T08:34:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/line-desk.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"21169\" class=\"elementor elementor-21169\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3153d4b e-flex e-con-boxed e-con e-parent\" data-id=\"3153d4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63b684a e-con-full e-flex e-con e-child\" data-id=\"63b684a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e27cff6 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"e27cff6\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;css&quot;,&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h1 class=\"ekit-heading--title elementskit-section-title\">Frequently Asked Questions for LineDesk<\/h1>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Find answers to the most common questions about how to <strong>Line Desk<\/strong> simplifies task and request management.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7ca5f5 e-flex e-con-boxed e-con e-parent\" data-id=\"e7ca5f5\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d68f093 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"d68f093\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4ac264f e-con-full ekit-sticky--top e-flex e-con e-child\" data-id=\"4ac264f\" data-element_type=\"container\" data-settings=\"{&quot;ekit_sticky&quot;:&quot;top&quot;,&quot;ekit_sticky_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:175,&quot;sizes&quot;:[]},&quot;ekit_sticky_until&quot;:&quot;section3&quot;,&quot;ekit_sticky_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_on_desktop&quot;:&quot;desktop&quot;,&quot;ekit_sticky_effect_offset&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_sticky_effect_offset_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8fd3ee sticky-navigation animated-fast elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-elementskit-stylish-list\" data-id=\"e8fd3ee\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-stylish-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\">\t\t<ul class=\"ekit-stylish-list\" >\n\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dbd1c0d\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section1\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Udh\u00ebzues i Shpejt\u00eb<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-54477fc\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section2\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">Funksionalitete t\u00eb Avancuara<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ekit-stylish-list-content-wrapper elementor-repeater-item-dcf51fe\" >\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"ekit-wrapper-link\" href=\"#section3\"><\/a>\n\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ekit-stylish-list-content-text\">\n\t\t\t\t\t\t\t<span class=\"ekit-stylish-list-content-title\">The Support Center<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2579150 e-con-full e-flex e-con e-child\" data-id=\"2579150\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-094b678 e-con-full sticky-section e-flex e-con e-child\" data-id=\"094b678\" data-element_type=\"container\" id=\"section1\">\n\t\t<div class=\"elementor-element elementor-element-dce41be e-con-full e-flex e-con e-child\" data-id=\"dce41be\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d382e20 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"d382e20\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title\">Getting Started with LineDesk<\/h3>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Learn the basics to get started with <strong>Line Desk<\/strong>. This section provides quick instructions for creating tickets, monitoring status, and daily management of the platform.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab06f34 e-con-full e-flex e-con e-child\" data-id=\"ab06f34\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-808c81f animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"808c81f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a1475fc3c9d2\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-808c81f\">\n                        <a href=\"#collapse-bc228306a1475fc3c9d2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306a1475fc3c9d2\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306a1475fc3c9d2\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I log in to LineDesk?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306a1475fc3c9d2\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-808c81f\" data-parent=\"#accordion-6a1475fc3c9d2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To log in, visit the platform through your browser, enter your username and password, and click \"Log In.\"<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-808c81f\">\n                        <a href=\"#collapse-8417e716a1475fc3c9d2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716a1475fc3c9d2\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716a1475fc3c9d2\">\n                            \n                            <span class=\"ekit-accordion-title\">How to open a new ticket?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716a1475fc3c9d2\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-808c81f\" data-parent=\"#accordion-6a1475fc3c9d2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Click on the menu at <strong>Tickets<\/strong>, then select the option \"Create New Ticket.\" Fill in the details such as description, category, and priority, and save the changes.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-808c81f\">\n                        <a href=\"#collapse-3dad4e06a1475fc3c9d2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06a1475fc3c9d2\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06a1475fc3c9d2\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I view open tickets?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06a1475fc3c9d2\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-808c81f\" data-parent=\"#accordion-6a1475fc3c9d2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Use the <strong>Ticket Calendar<\/strong>, where you can view the status and progress of all open tickets.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-808c81f\">\n                        <a href=\"#collapse-ecc49856a1475fc3c9d2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc49856a1475fc3c9d2\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc49856a1475fc3c9d2\">\n                            \n                            <span class=\"ekit-accordion-title\">What happens after a ticket is registered?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc49856a1475fc3c9d2\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-808c81f\" data-parent=\"#accordion-6a1475fc3c9d2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The ticket is automatically logged into the system, assigned to a responsible person, and its status can be tracked until resolution.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-808c81f\">\n                        <a href=\"#collapse-af271206a1475fc3c9d2\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-af271206a1475fc3c9d2\" aria-expanded=\"false\" aria-controls=\"Collapse-af271206a1475fc3c9d2\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I change my password?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-af271206a1475fc3c9d2\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-808c81f\" data-parent=\"#accordion-6a1475fc3c9d2\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Go to <strong>Settings<\/strong> in your profile and select the \"Change Password\" option. Follow the instructions to save a new password.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd2881e e-con-full sticky-section e-flex e-con e-child\" data-id=\"dd2881e\" data-element_type=\"container\" id=\"section2\">\n\t\t<div class=\"elementor-element elementor-element-08214aa e-con-full e-flex e-con e-child\" data-id=\"08214aa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcc7ba5 elementor-widget elementor-widget-spacer\" data-id=\"fcc7ba5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e36f0 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"77e36f0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title\">Optimize your management<\/h3>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Explore the advanced features of <strong>Line Desk<\/strong>Discover opportunities for customized reporting, asset management, and process automation to improve operational efficiency.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424ff59 e-con-full e-flex e-con e-child\" data-id=\"424ff59\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79502a9 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"79502a9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a1475fc3e6ff\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-79502a9\">\n                        <a href=\"#collapse-bc228306a1475fc3e6ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306a1475fc3e6ff\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306a1475fc3e6ff\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I filter tickets by categories?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306a1475fc3e6ff\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-79502a9\" data-parent=\"#accordion-6a1475fc3e6ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, you can use the filtering option in <strong>Tickets<\/strong>where you can select specific categories, priority, or their status.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-79502a9\">\n                        <a href=\"#collapse-8417e716a1475fc3e6ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716a1475fc3e6ff\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716a1475fc3e6ff\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I analyze issues through reports?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716a1475fc3e6ff\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-79502a9\" data-parent=\"#accordion-6a1475fc3e6ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Go to the <strong>Reports<\/strong> menu and select the category for which you want a report (e.g., Tickets or Assets). You can customize the reports by time and type of incident.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-79502a9\">\n                        <a href=\"#collapse-3dad4e06a1475fc3e6ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06a1475fc3e6ff\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06a1475fc3e6ff\">\n                            \n                            <span class=\"ekit-accordion-title\"> Can I assign priorities to tickets?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06a1475fc3e6ff\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-79502a9\" data-parent=\"#accordion-6a1475fc3e6ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, when creating or updating a ticket, you can assign priorities such as \"Urgent,\" \"Medium,\" or \"Normal.\"<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-79502a9\">\n                        <a href=\"#collapse-ecc49856a1475fc3e6ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc49856a1475fc3e6ff\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc49856a1475fc3e6ff\">\n                            \n                            <span class=\"ekit-accordion-title\">How does asset management work?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc49856a1475fc3e6ff\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-79502a9\" data-parent=\"#accordion-6a1475fc3e6ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Through the <strong>Assets menu<\/strong>, you can create new categories, add assets, and update their status. You can also manage their locations and actions.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-79502a9\">\n                        <a href=\"#collapse-af271206a1475fc3e6ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-af271206a1475fc3e6ff\" aria-expanded=\"false\" aria-controls=\"Collapse-af271206a1475fc3e6ff\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I automate processes in LineDesk?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-af271206a1475fc3e6ff\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-79502a9\" data-parent=\"#accordion-6a1475fc3e6ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, LineDesk supports automation through defined parameters, such as updating ticket statuses and notifications for incidents.<\/p><p>\u00a0<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d152ee e-con-full sticky-section e-flex e-con e-child\" data-id=\"4d152ee\" data-element_type=\"container\" id=\"section3\">\n\t\t<div class=\"elementor-element elementor-element-22f7ec2 e-con-full e-flex e-con e-child\" data-id=\"22f7ec2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2862588 elementor-widget elementor-widget-spacer\" data-id=\"2862588\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d65d8 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-heading\" data-id=\"c8d65d8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h3 class=\"ekit-heading--title elementskit-section-title\">Comprehensive support for you<\/h3>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Get the help you need for any technical issues. <strong>The Support Center<\/strong> is here to provide guidance, data recovery, and assistance in customizing the platform to meet your needs.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10c6e7e e-con-full e-flex e-con e-child\" data-id=\"10c6e7e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ab6e7 animated-fast elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"e7ab6e7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a1475fc402b3\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-e7ab6e7\">\n                        <a href=\"#collapse-bc228306a1475fc402b3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bc228306a1475fc402b3\" aria-expanded=\"true\" aria-controls=\"Collapse-bc228306a1475fc402b3\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I contact LineDesk support?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bc228306a1475fc402b3\" class=\"show collapse\" aria-labelledby=\"primaryHeading-0-e7ab6e7\" data-parent=\"#accordion-6a1475fc402b3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can contact the support team via email at <a href=\"mailto:hello@line-desk.com\" target=\"_blank\" rel=\"noopener\"><span class=\"elementor-icon-list-text\">hello@line-desk.com<\/span><\/a> or through the <strong>The Support Center<\/strong> menu on the platform.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-e7ab6e7\">\n                        <a href=\"#collapse-8417e716a1475fc402b3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8417e716a1475fc402b3\" aria-expanded=\"false\" aria-controls=\"Collapse-8417e716a1475fc402b3\">\n                            \n                            <span class=\"ekit-accordion-title\">How to report a technical issue?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8417e716a1475fc402b3\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-e7ab6e7\" data-parent=\"#accordion-6a1475fc402b3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, LineDesk has the functionality to recover deleted data. Go to <strong>Settings<\/strong> and select the \"Data Recovery\" option.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-e7ab6e7\">\n                        <a href=\"#collapse-3dad4e06a1475fc402b3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-3dad4e06a1475fc402b3\" aria-expanded=\"false\" aria-controls=\"Collapse-3dad4e06a1475fc402b3\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I recover deleted data?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-3dad4e06a1475fc402b3\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-e7ab6e7\" data-parent=\"#accordion-6a1475fc402b3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, LineDesk has the functionality to recover deleted data. Go to <strong>Settings<\/strong> and select the \"Data Recovery\" option.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-e7ab6e7\">\n                        <a href=\"#collapse-ecc49856a1475fc402b3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-ecc49856a1475fc402b3\" aria-expanded=\"false\" aria-controls=\"Collapse-ecc49856a1475fc402b3\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I train the staff to use LineDesk?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-ecc49856a1475fc402b3\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-e7ab6e7\" data-parent=\"#accordion-6a1475fc402b3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>LineDesk offers manuals and tutorial videos in the <strong>The Support Center<\/strong>, and you can also request a training session with our team.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-e7ab6e7\">\n                        <a href=\"#collapse-af271206a1475fc402b3\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-af271206a1475fc402b3\" aria-expanded=\"false\" aria-controls=\"Collapse-af271206a1475fc402b3\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I get help with customizing the platform?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-chevron-right\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-cross\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-af271206a1475fc402b3\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-e7ab6e7\" data-parent=\"#accordion-6a1475fc402b3\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, you can contact support for specific customizations based on your company's needs. Simply submit a request through <strong>The Support Center<\/strong>.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pyetjet e Shpeshta p\u00ebr LineDesk Gjeni p\u00ebrgjigje p\u00ebr pyetjet m\u00eb t\u00eb zakonshme mbi m\u00ebnyr\u00ebn se si LineDesk thjeshton menaxhimin e detyrave dhe k\u00ebrkesave. Udh\u00ebzues i Shpejt\u00eb Funksionalitete t\u00eb Avancuara Qendra e Mb\u00ebshtetjes Hapat e par\u00eb me LineDesk M\u00ebsoni bazat p\u00ebr t\u00eb filluar p\u00ebrdorimin e LineDesk. Ky seksion ofron udh\u00ebzime t\u00eb shpejta p\u00ebr krijimin e tiketave, [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/pages\/21169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/comments?post=21169"}],"version-history":[{"count":0,"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/pages\/21169\/revisions"}],"wp:attachment":[{"href":"https:\/\/line-desk.com\/en\/wp-json\/wp\/v2\/media?parent=21169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}